Research & Publishing
December 2020 – Present · Freelance
Independent researcher and writer combining public-records research, data analysis, and custom-built monitoring tools to produce clear, well-sourced content for digital publications and clients.
Public records research and analysis - Investigative reporting - Source verification and evidence organization - Online research - Legal research - Content strategy and publishing - Social media management - Organic audience development - Infographics and visual storytelling - Website development and administration - AI-assisted development
Landlord & Property Manager
February 2020 – Present · Self-employed
Own and manage rental property, and manage family-owned rental properties, in southeastern Oklahoma.
Property management - Tenant relations - Bookkeeping - Customer service and client relations
Insurance Producer
August 2015 – November 2020 · Employment
Produced and sold property & casualty insurance; originated loans and sold consumer credit and deposit products as a State Farm Bank–certified representative with Agent Draft Authority. Administered the agency's social media, handled preliminary claims processing, bookkeeping, and document archive management.
Property & casualty insurance sales - Insurance claims processing - Loan processing and origination - Customer relationship management (CRM) - Customer service and client relations - Social media management - Bookkeeping - Data entry and records management
Technical Specialist, MS Ops
September 2014 – June 2015 · Employment
Set up, calibrated, and controlled software for complex high-end production print systems at a hospital client site. Met contract productivity standards while maintaining error-free output; prioritized and batched workflows across multiple machines to minimize idle time; performed advanced file manipulation, editing, and transfers.
Awarded a Certificate of Recognition and a letter of recommendation.
Production systems setup and calibration - Technical support and troubleshooting - Process improvement - Customer service and client relations
Field Support Representative, MS Ops
June 2014 – September 2014 · Employment
Supported daily operations across customer sites in a geographic territory: high-volume copy production and finishing, mail-center operation, A/V setup, shipping and receiving, billing logs, inventory, and equipment records. Covered on-site staff during absences.
Technical support and troubleshooting - Administrative operations - Data entry and records management - Customer service and client relations - Teamwork
Enrollment Representative / Clerical Services
June 2013 – March 2014 · Contract / Temp
Conducted consultation interviews, data collection, and data entry to enroll Spartanburg County employees in new healthcare plans; completed an internet research project compiling a customer mailing list; filled per-diem clerical assignments.
Customer service and client relations - Data entry and records management - Human resources administration - Online research
Admissions Work Study
March 2013 – May 2013 · Work-study
Assisted the Admissions and Enrollment Management Department.
Administrative operations - Customer service and client relations
Volunteer, Power Hour Homework Help
August 2012 – August 2013 · Volunteer
Helped school-age children with homework during the club's "Power Hour."
Corrections Officer
March 2010 – October 2011 · Employment
Housing-unit rover in a medium-security prison of 2,496 inmates (2010 U.S. Census), with specialized maximum-security, administrative segregation, and protective custody housing, including the state's only protective custody unit. Responsible for the safety and movement of an entire housing unit of five 100-bed pods alongside one other rover and a picket operator, and on some shifts with only a picket operator. This was during a period when Oklahoma's prison system was operating at roughly 98–102% of rated capacity.
Frequently assigned to Forward Control, the prison's major security checkpoint and second only to Central Control. The post combined checkpoint security with additional administrative duties supporting ranked staff and the housing units.
Maintained facility safety and security under post-specific policies and procedures; directly supervised offenders in assigned areas; responded to urgent situations, including physical management of combative individuals with appropriate levels of force; communicated effectively with a population of diverse ethnic, racial, cultural, and economic backgrounds.
Sources: U.S. Census Bureau, 2010 · Corrections1, Oklahoma prison occupancy
Use-of-force continuum & reporting - Defensive tactics & controlled force - Offender supervision and management - Facility safety and security - Security protocols & accountability - Perimeter & access security - Crisis response and de-escalation - Incident reporting and documentation - Disciplinary reports - Suicide watch monitoring - First responder / CPR
Mortgage Loan Processor
July 2009 – February 2010 · Employment
Examined loan documents for accuracy and resolved discrepancies on behalf of the broker; coordinated between consumer and lender to close loans with agreement among all parties.
Loan processing and origination - Document verification - Customer service and client relations
Foster Care Visitation Supervisor
April 2008 – June 2009 · Contract / Temp
Contracted by Washington's Children's Administration to supervise court-ordered visits between children in state custody and biological family members under child-welfare investigation. Wrote objective, detailed reports of all parties' behavior for the presiding court; provided court testimony on the accuracy of observations; maintained strict confidentiality.
Report writing - Court testimony - Incident reporting and documentation - Crisis response and de-escalation
Office Assistant
February 2008 – August 2008 · Employment
Performed front-office operations (correspondence, filing, certified mail); entered demographic and client data in a custom government database while maintaining strict confidentiality; supported Toys for Tots and Foster Parent Appreciation events.
Administrative operations - Data entry and records management - Customer service and client relations - Community outreach
Administrative Assistant
October 2007 – February 2008 · Employment
Processed employee timesheets and reviewed new-hire documentation for completeness before submission to corporate HR; coordinated with field management to meet documentation deadlines.
Human resources administration - Document verification - Administrative operations
Office Assistant
July 2007 – October 2007 · Employment
Created a spreadsheet tracking system, with 24-hour reminders, to help staff meet the office's 48-hour initial-contact policy during the Braam settlement era.
Provided public-facing service, including to clients in crisis, and explained case documentation clearly to clients.
Regulatory compliance (e.g., BRAAM, HIPAA) - Process improvement - Data entry and records management - Customer service and client relations
Administrative Assistant
2005 – 2006 · Contract / Temp
Created, edited, and renewed service agreements and HIPAA privacy addendums for 450+ client companies; maintained the client database in Microsoft Access.
Regulatory compliance (e.g., BRAAM, HIPAA) - Customer relationship management (CRM) - Data entry and records management - Administrative operations
Underwriter Assistant
2004 – 2005 · Contract / Temp
Processed 80–130 loan contracts per day using proprietary software; prepared documents for records-storage shipment.
Loan processing and origination - Data entry and records management
Office Assistant
2004 · Employment
Maintained the order-status and shipping database; managed client artwork/approval communications; located and expedited missing and rush orders to production.
Data entry and records management - Customer service and client relations - Administrative operations