Employer. Washington State child welfare agency (later renamed DCFS).

Office Assistant

Organization
Washington State Children's Administration
Location
Port Townsend, Washington
Start Date
July 2007
End Date
October 2007
Experience Type
Employment
Summary

Created a spreadsheet tracking system, with 24-hour reminders, to help staff meet the office's 48-hour initial-contact policy during the Braam settlement era.

Provided public-facing service, including to clients in crisis, and explained case documentation clearly to clients.

Competency Areas
Client Services & Operations
Project Management & Strategy
Civic Advocacy & Public Policy
Skills
Regulatory compliance (e.g., BRAAM, HIPAA)
Process improvement
Data entry and records management
Customer service and client relations

Office Assistant

Organization
Washington State Children's Administration
Location
Port Townsend, Washington
Start Date
February 2008
End Date
August 2008
Experience Type
Employment
Summary

Performed front-office operations (correspondence, filing, certified mail); entered demographic and client data in a custom government database while maintaining strict confidentiality; supported Toys for Tots and Foster Parent Appreciation events.

Competency Areas
Client Services & Operations
Skills
Administrative operations
Data entry and records management
Customer service and client relations
Community outreach