Tracking and improving compliance with rules such as BRAAM and HIPAA.

Administrative Assistant

Organization
Spherion Professional Services
Client / Site
Benefit Concepts
Location
East Providence, Rhode Island
Start Date
January 2005
End Date
January 2006
Experience Type
Contract / Temp
Summary

Created, edited, and renewed service agreements and HIPAA privacy addendums for 450+ client companies; maintained the client database in Microsoft Access.

Competency Areas
Client Services & Operations
Skills
Regulatory compliance (e.g., BRAAM, HIPAA)
Customer relationship management (CRM)
Data entry and records management
Administrative operations

Office Assistant

Organization
Washington State Children's Administration
Location
Port Townsend, Washington
Start Date
July 2007
End Date
October 2007
Experience Type
Employment
Summary

Created a spreadsheet tracking system, with 24-hour reminders, to help staff meet the office's 48-hour initial-contact policy during the Braam settlement era.

Provided public-facing service, including to clients in crisis, and explained case documentation clearly to clients.

Competency Areas
Client Services & Operations
Project Management & Strategy
Civic Advocacy & Public Policy
Skills
Regulatory compliance (e.g., BRAAM, HIPAA)
Process improvement
Data entry and records management
Customer service and client relations