Data entry and records management

Maintained the order-status and shipping database; managed client artwork/approval communications; located and expedited missing and rush orders to production.

Processed 80–130 loan contracts per day using proprietary software; prepared documents for records-storage shipment.

Created, edited, and renewed service agreements and HIPAA privacy addendums for 450+ client companies; maintained the client database in Microsoft Access.

Created a spreadsheet tracking system, with 24-hour reminders, to help staff meet the office's 48-hour initial-contact policy during the Braam settlement era.

Provided public-facing service, including to clients in crisis, and explained case documentation clearly to clients.

Performed front-office operations (correspondence, filing, certified mail); entered demographic and client data in a custom government database while maintaining strict confidentiality; supported Toys for Tots and Foster Parent Appreciation events.

Conducted consultation interviews, data collection, and data entry to enroll Spartanburg County employees in new healthcare plans; completed an internet research project compiling a customer mailing list; filled per-diem clerical assignments.

Supported daily operations across customer sites in a geographic territory: high-volume copy production and finishing, mail-center operation, A/V setup, shipping and receiving, billing logs, inventory, and equipment records. Covered on-site staff during absences.

Produced and sold property & casualty insurance; originated loans and sold consumer credit and deposit products as a State Farm Bank–certified representative with Agent Draft Authority. Administered the agency's social media, handled preliminary claims processing, bookkeeping, and document archive management.