Customer service and client relations

Own and manage rental property, and manage family-owned rental properties, in southeastern Oklahoma.

Maintained the order-status and shipping database; managed client artwork/approval communications; located and expedited missing and rush orders to production.

Created a spreadsheet tracking system, with 24-hour reminders, to help staff meet the office's 48-hour initial-contact policy during the Braam settlement era.

Provided public-facing service, including to clients in crisis, and explained case documentation clearly to clients.

Performed front-office operations (correspondence, filing, certified mail); entered demographic and client data in a custom government database while maintaining strict confidentiality; supported Toys for Tots and Foster Parent Appreciation events.

Examined loan documents for accuracy and resolved discrepancies on behalf of the broker; coordinated between consumer and lender to close loans with agreement among all parties.

Assisted the Admissions and Enrollment Management Department.

Conducted consultation interviews, data collection, and data entry to enroll Spartanburg County employees in new healthcare plans; completed an internet research project compiling a customer mailing list; filled per-diem clerical assignments.

Supported daily operations across customer sites in a geographic territory: high-volume copy production and finishing, mail-center operation, A/V setup, shipping and receiving, billing logs, inventory, and equipment records. Covered on-site staff during absences.

Set up, calibrated, and controlled software for complex high-end production print systems at a hospital client site. Met contract productivity standards while maintaining error-free output; prioritized and batched workflows across multiple machines to minimize idle time; performed advanced file manipulation, editing, and transfers.

Awarded a Certificate of Recognition and a letter of recommendation.

Produced and sold property & casualty insurance; originated loans and sold consumer credit and deposit products as a State Farm Bank–certified representative with Agent Draft Authority. Administered the agency's social media, handled preliminary claims processing, bookkeeping, and document archive management.