Process improvement

Created a spreadsheet tracking system, with 24-hour reminders, to help staff meet the office's 48-hour initial-contact policy during the Braam settlement era.

Provided public-facing service, including to clients in crisis, and explained case documentation clearly to clients.

Set up, calibrated, and controlled software for complex high-end production print systems at a hospital client site. Met contract productivity standards while maintaining error-free output; prioritized and batched workflows across multiple machines to minimize idle time; performed advanced file manipulation, editing, and transfers.

Awarded a Certificate of Recognition and a letter of recommendation.