Administrative operations

Maintained the order-status and shipping database; managed client artwork/approval communications; located and expedited missing and rush orders to production.

Created, edited, and renewed service agreements and HIPAA privacy addendums for 450+ client companies; maintained the client database in Microsoft Access.

Processed employee timesheets and reviewed new-hire documentation for completeness before submission to corporate HR; coordinated with field management to meet documentation deadlines.

Performed front-office operations (correspondence, filing, certified mail); entered demographic and client data in a custom government database while maintaining strict confidentiality; supported Toys for Tots and Foster Parent Appreciation events.

Assisted the Admissions and Enrollment Management Department.

Supported daily operations across customer sites in a geographic territory: high-volume copy production and finishing, mail-center operation, A/V setup, shipping and receiving, billing logs, inventory, and equipment records. Covered on-site staff during absences.