Technical support and troubleshooting

Supported daily operations across customer sites in a geographic territory: high-volume copy production and finishing, mail-center operation, A/V setup, shipping and receiving, billing logs, inventory, and equipment records. Covered on-site staff during absences.

Set up, calibrated, and controlled software for complex high-end production print systems at a hospital client site. Met contract productivity standards while maintaining error-free output; prioritized and batched workflows across multiple machines to minimize idle time; performed advanced file manipulation, editing, and transfers.

Awarded a Certificate of Recognition and a letter of recommendation.